Best CRM software one can opt for!
I use HubSpot to deal with our customer queries/issues and manage chats. It's super helpful and easy to organize. Since there are a lot of …
Starting at $50 per month
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What is HubSpot Service Hub?
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and…
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Popular Features
- Ticket response (11)9.595%
- External knowledge base (10)9.393%
- Organize and prioritize service tickets (11)9.292%
- Ticket creation and submission (11)8.787%
Pricing
Starter
$50 ($45)
Cloud
monthly (annually)
Professional
$400 ($360)
Cloud
monthly (annually)
Enterprise
Starting at $1,200
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hubspot.com/pricing/service…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
Product Demos
HubSpot Service Hub Demo
YouTube
HubSpot Service Hub Demo by Gal Tarrab-Levi of Cacao Media
YouTube
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HubSpot Service Hub?
Service Hub is a help desk software that is included in HubSpot's Customer Relationship Management (CRM) platform. Businesses use Service Hub to provide streamlined customer support. Service Hub enables multi-channel communication, which allows customer support teams to quickly resolve service requests. It offers help desk and ticketing automations that reduce the need for data entry. Service Hub's automation features prioritize service tickets, allowing the customer support team to address critical requests first.
Streamlined Customer Service
This software also includes a live chat function that gives customers answers to their support questions in real time. If a service agent is unavailable, customers can search through the Knowledge Base, a self-service library that indexes product information. This feature allows businesses to create a source for help articles, videos, and other documentation. Customers can search for the information without having to call the support number or submit a ticket.
Service Hub improves the efficiency of customer service and time management for help desk agents. The software helps businesses of all sizes grow their customer base. Service Hub can also increase customer retention through self-service and improved response times. You can use Service Hub as a standalone help desk software or part of the full CRM platform. HubSpot's help desk software includes over 750 integrations and can seamlessly fit into your customer service workflow.
Flexible Subscription Plans
HubSpot offers a range of pricing tiers that make Service Hub extremely scalable. Small businesses with a limited budget can take advantage of the features in Service Hub's free plan. The free tier includes ticketing, live chat, and reporting features for businesses that are looking to establish a comprehensive help desk. Service Hub gives small businesses the opportunity to expand their help desk capabilities and support their growing customer base.
The more advanced customer service features, such as the knowledge base and automations, are available with a paid subscription. Those who are looking for a more organized help desk would benefit from Service Hub's ticket pipelines and routing. Service Hub is also great for evaluating customer experience. Businesses that are interested in getting feedback directly from their customers will appreciate Service Hub's customer support and experience surveys. These surveys are available with the professional plan, which requires at least five users.
Enterprises can use Service Hub to manage multiple teams or businesses. HubSpot offers an enterprise tier with Single Sign-On, user roles, and field-level permissions. The field-level permissions are especially helpful for larger corporations with security concerns. Service Hub also give Enterprises the ability to manage employee performance. You can use the playbook feature to develop a source of guides and resources for your customer service teams. Service Hub also allows Enterprises to set team goals that help employees stay focused on providing better customer support.
HubSpot Service Hub Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Live help chat
Additional Features
- Supported: Contact Management
- Supported: Team Email
- Supported: Reporting Dashboard
- Supported: Conversation Routing
- Supported: Multiple Ticket Pipelines
- Supported: Multiple Currencies
- Supported: Calling SDK
- Supported: Logged-in Visitor ID
- Supported: 1:1 Video Creation
- Supported: Goals
- Supported: Playbooks
- Supported: Single Sign-On
- Supported: User Roles
- Supported: Team Management
HubSpot Service Hub Screenshots
HubSpot Service Hub Video
💡📘 Interested in HubSpot Service Hub? Click here to learn more about HubSpot Service Hub*: https://bit.ly/3eAfFDA
Or, browse HubSpot Service Hub reviews, pricing and compare with popular alternatives at https://www.capterra.com/p/182476/HubSpot-Service-Hub/?utm_source=you...
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HubSpot Service Hub Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
HubSpot Service Hub starts at $50.
Reviewers rate Ticket response highest, with a score of 9.5.
The most common users of HubSpot Service Hub are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(49)Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 03, 2021
Such a great tool for our Customer Success Team
We use this across our whole organization for keeping track and working with our customers and our dev team. HubSpot Service Hub helps us to stay on track with tickets and interact with our customers. Also, the feedback surveys are so helpful and help us to know where we need to improve. The integrations work seamlessly!
- Ticketing
- Tracking tickets
- Manage inboxes
- Creating chat flows
100%
10.0
100%
10.0
N/A
N/A
- Tack customer satisfaction
- Chat it real time
- Visibility of pipeline
April 25, 2021
360 Customer View
HubSpot is used by one side of the company, mostly to receive, manage, and track incoming requests from customers on a variety of tech issues. It also helps sales and account management easily manage relationships with new and existing clients in one place. Most of our client communication gets logged here.
- It's great at unifying voice, text, and email communications.
- 360 customer views are easy to set up.
- Good automation features.
- Search can be a bit wonky at times.
- Reassignment of tickets and conversations separately can be confusing.
- Conversation threading is awful (each response shows entire history, leading to a lot of scrolling).
86.66666666666666%
8.7
70%
7.0
82%
8.2
- HubSpot has been an improvement on our previous product which didn't have working search.
- HubSpot has made client management much better.
- HubSpot has been less expensive then the previous product we had.
For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
April 25, 2021
HubSpot Service Hub
We use HubSpot Service Hub across our company, tracking all interactions with our B2B partners and our clients. Because we also use the Sales Hub, it allows us to seamlessly move a contact or company from prospect to client, with all records/history available for reference.
- Log calls, meetings and emails within each ticket.
- We've set up workflows to allow automated emails and processes that save us time every day.
- Multiple ticket pipelines allow us to track and report different types of things separately or together (billing. special projects, general inquiries, etc).
- The lack of spell check in email.
- Inability to remove a contact or company from a ticket and associated records and have it remain unassociated each time.
76.66666666666667%
7.7
80%
8.0
95%
9.5
- It has made our client interactions more streamlined with all info in one place.
- Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
We switched from TeamSupport to HubSpot for the integration with our HubSpot sales and marketing CRM. While TeamSupport was great and had many features we liked, the combination of all information in one place, and the added benefit of the workflows, the Service Hub better fits our needs.
January 12, 2021
Great addition to the HubSpot Ecosystem
Service Hub provides us a concise way of taking care of our customers. We like the clean simple path it takes us down. Training levels are minimum (which is always important). And to me, it provides a 360 degree view to our sales and service teams for each customer. This is vital for keeping relationships, up-selling, not losing an opportunity and keeping customers happy.
- Easy to use
- Visibility to entire team
- Problems don't fall between the cracks
- Need to be able to customize and prioritize tiles when in deal view
- Should have web forms and telescripts built into the program (templates)
60%
6.0
80%
8.0
90%
9.0
- Too new to tell, but think the ROI will be great.
- Being more customer centric is our mantra and this helps.
- Improves visibility to metrics and performance... a good thing!
We selected HubSpot Service Hub because we are already using the HubSpot CRM and other segments, so being in the HubSpot ecosystem it seemed to make perfect sense to keep all information and data within the same framework to optimize its effects and learning curve. Other programs meant a totally different system and integration and training issues.